GFI ESECMCREN10-24-2Y Technical Information download pdf (Page 63)

GFI ReportCenter Troubleshooting  61

9 Troubleshooting

9.1 Introduction

The troubleshooting chapter explains how you should go about

resolving any software issues that you might encounter. The main

sources of information available to users are:

 The manual – most issues can be solved by reading this manual.

 GFI Knowledge Base articles

 Web forum

 Contacting GFI Technical Support

9.2 Knowledge Base

GFI maintains a Knowledge Base, which includes answers to the most

common problems. If you have a problem, please consult the

Knowledge Base first. The Knowledge Base always has the most up-

to-date listing of technical support questions and patches. To access

the Knowledge Base, visit http://kbase.gfi.com/.

9.3 Web Forum

User to user technical support is available via the web forum. The

forum can be found at: http://forums.gfi.com/.

9.4 Request technical support

If you have referred to this manual and our Knowledge Base articles,

and you still cannot solve issues with the software, contact the GFI

Technical Support team by filling in an online support request form or

by phone.

 Online: Fill out the support request form on:

http://support.gfi.com/supportrequestform.asp. Follow the

instructions on this page closely to submit your support request.

 Phone: To obtain the correct technical support phone number for

your region please visit: http://www.gfi.com/company/contact.htm.

NOTE: Before you contact our Technical Support team, please have

your Customer ID available. Your Customer ID is the online account

number that is assigned to you when you first register your license

keys in our Customer Area at: http://customers.gfi.com.

We will answer your query within 24 hours or less, depending on your

time zone.

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GFI ESECMCREN10-24-2Y Technical Information Page 63