GFI Backup - Add. Network Workstations, 100-249u Datasheet download pdf (Page 35)

Troubleshooting and support GFI Backup 2011  29

5 Troubleshooting and support

5.1 Introduction

This chapter explains how to resolve any issues encountered during installation of GFI

Backup. The main sources of information available to solve these issues are:

 This manual - most issues can be solved through the information in this section.

 GFI Knowledge Base articles

 Web forum

 Contacting GFI Technical Support

5.2 Common Issues

ISSUE ENCOUNTERED

SOLUTION

GFI Backup does not load

startup wizard or login screen.

Description

On some Microsoft Windows Server installations, GFI Backup user

interface might not load until GFI Backup is added as a trusted site.

Solution

Add GFI Backup website as a trusted site within Internet Explorer.

1. In Internet Explorer, select Tools  Internet Options

2. Select Security tab, choose Trusted Sites icon and click Sites.

3. Uncheck „Require server verification (https :) for all sites in this

zone‟ option, add the GFI Backup website (for example,

192.168.3.27:5580) as a trusted site and click Add.

4. Click Close and OK to exit.

GFI Backup does not back up

open files.

Cause

There might be a problem with Microsoft Volume Shadow Copy Service

(VSS).

Solution

Refer to http://kbase.gfi.com/showarticle.asp?id=KBID003549 for a

detailed procedure on how to solve VSS issues.

5.3 Knowledge Base

GFI maintains a comprehensive Knowledge Base repository, which includes answers to the

most common installation problems. In case that the information in this manual does not

solve your installation problems, next refer to the Knowledge Base. The Knowledge Base

always has the most up-to-date listing of technical support questions and patches. Access

the Knowledge Base by visiting: http://kbase.gfi.com/

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GFI Backup - Add. Network Workstations, 100-249u Datasheet Page 35